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How Does Toll Free Number Work?

How Does Toll Free Number Work?

As most of us know, toll-free numbers begin with one of the following three-digit codes: 800, 888, 877, or 866. However, it is important to know that although 800, 888, 877, and 866 are all toll-free codes, they are not interchangeable. Toll-free numbers allow callers to contact others without being charged for the call. As a matter of fact, the charge is paid by the called party (the toll-free subscriber) instead of the caller. Toll-free numbers have been in vogue for long and have proved immensely helpful by many businesses for developing customer relationships.

Toll free numbers are easy to set up and come with multiple features including audio conferences, professional voice announcement feature, call screening, call recording, call forwarding, auto attendant, and more. More significantly, having a toll free number is an assured means of staying in touch with customers.

Before learning how to obtain toll-free numbers, we must know that there are toll-free service providers called “Responsible Organizations” or “RespOrgs”. The RespOrgs may not be telephone companies but they have access to the SMS/800 database, which contains information regarding the status of all toll-free numbers. RespOrgs are certified by the SMS/800 database administrator, and authorized to manage the toll-free service.


Persons wanting a toll-free number must contact a RespOrg or other toll-free service provider, who in turn, will access the database and reserve a number for the subscriber. This may not be difficult as there are several hundred RespOrgs and toll-free service providers in the United States.

There are subscribers, particularly business owners who are keen on getting what are called “vanity numbers”. A vanity number is an alphanumeric toll-free telephone number that also spells a person’s or company’s name or spells a word or acronym that is chosen by the subscriber. Thus vanity numbers can help customers remember your business and your contact information. One has to ascertain from any RespOrg or toll-free service provider whether a specific “vanity” number is available.

As stated earlier, a toll-free number is referred to as an 800, 888, 877, and 866 by the area code phone number. With a toll-free number, you will receive incoming calls on your existing phone line at no charge to the caller. Please note there is no installation required. You will be able to identify the caller before you answer the call, if you have caller ID enabled on your Ring-to number. You can add on voicemail or you can use existing voicemail box if there is one.

Another question many ask is – How many calls can I get at one time? Please know your toll free number can accept as many calls as your ring-to number can handle. If your ring-to number has call waiting facility, then you will be able to accept more than one call at a time. If you don’t have call waiting facility, excess calls may go into your voicemail. There are also a few service providers that allow toll-free to cellular phone calls. Further, you can have as many toll free numbers as you want to ring into one line.

Obviously, customers love toll free numbers because they will not be required to spend to get information about your goods and services. It is an established fact that having a toll-free phone number for your business increases sales and brings customers closer to your business. There are many different ways business owners can exploit toll free number to increase profits. In all printed stationery, business cards, pamphlets, brochures, and catalogs, make sure the toll free number is prominently displayed. People should be reassured by the fact that the phone call to your business will cost them nothing.

Cyril Bird is a SEO copywriter for Toll Free Numbers, Virtual PBX and VOIP Service Providers. He has written many articles in various topics like Voice mail Service, 800 Numbers and Internet Fax Service. For more information visit:

Benefits of Toll Free Number

Benefits of Toll Free Number

From a marketing perspective, it can be said without fear of contradiction that any advertisement – be it on electronic or print media – a toll free number is sure to attract larger response. Businessmen who use toll free numbers are fully aware of the benefits of toll free numbers, but others are blissfully ignorant how much business they are losing by not using the toll-free number.

Marketing professionals are convinced that advertising with a toll free number can bring in 30% more orders than advertisements that carry no toll free number. Additionally, statics show that product return rates can be decreased by as much as half. Interestingly, it is learnt that customers call in to resolve their problems after buying rather than return the goods if a toll free number is provided.

There is no denying that toll free numbers are a great boon for the business community. The 800 number by itself motivates consumers to readily respond. Vanity numbers – in other words, the toll-free numbers that spell out a word or words associated with a product or brand, are far more productive though some may consider it not cost-effective. A market survey was conducted to compare the impact of numeric toll free numbers versus toll free vanity numbers in radio advertising. Half of the ads mentioned a numeric phone number, and the other half mentioned a vanity number. The results: The vanity number received a whopping 14 times more responses than the 800 numeric.


Here are some valuable tips on how to fully take advantage of toll free numbers:

When you print sales promotion materials like – business cards, pamphlets, brochures, and catalogs, make sure to prominently print your toll free number preferably in a couple of places. Make a habit of coloring or bolding the toll free number as also the words – “toll free”. When you advertise in print medium, mention your toll free number and preferably use the phrase “Contact us TOLL FREE at…”. Customers must be firmly reassured that the phone call to your business will cost them nothing. Make sure you display your toll free number on your website in several areas and be sure to include your email address so customers have two options for contacting you. If your business can afford it, create a vanity number, so that people easily remember your business and contact details.

Further, toll free numbers attract customers to your business because they give it an air of professionalism. They also increase the customer’s confidence in the security of financial transactions with your company. With a toll free number, you can also create a virtual office in your home-based business. A huge benefit of your toll free number is – calls can be forwarded to your cell phone, pager, email address, and even you home phone – thereby no longer tying you down to your office desk. Toll free numbers also carry a lot of features including audio conferences, professional voice announcement feature, call screening, call recording, call forwarding, auto attendant etc.

Please know that apart from businesses, there are enough toll free number benefits to your personal life as well. A toll free number will tempt everyone in your life to regularly contact and stay in touch with you. Even less affluent relatives will find it easy to call you regularly by getting a personalized toll free number. The toll free number benefits both you and all your friends and relatives, as they can stay in close contact. A toll free number will benefit school-going children and college-going children as they will be able to call you at any time, even when they have no money.

Cyril Bird is a SEO copywriter for 800 Numbers, Answering Service and Internet Fax Service. He has written many articles in various topics like Toll Free Number, Phone Service and VoIP Service.

Conference Calls Using a Toll Free Access Number Versus a Toll Number

Conference Calls Using a Toll Free Access Number Versus a Toll Number

If you’re considering setting up a conference call line, you have an important decision to make: creating a toll free 800 conference call or a traditional toll call. Depending on the circumstances and how you plan on using your conference call line both now and in the future, either choice could be the best one. To make the best decision possible, it’s important to understand the difference between an 800 conference call and a call that involves a toll.

Conference Call Line: Toll Free or Toll?
Like traditional phone lines, a conference call line can be set up with a toll free number or a traditional access number which could result in toll charges for non-local callers. Just as the owner of the toll free phone number pays for all incoming calls per minute, the same is true of an 800 conference call. As the host of the 800 conference call, you will pay for each minute each participant uses. For example, if you have ten attendees on the conference call line for a total of 60 minutes, you will be charged for 600 minutes of use. Your attendees will not see a toll charge on their phone bills for the call.


If you opt for toll call, as the host, you will not be responsible for each minute used by each participant. Depending on the plan you choose, you may pay a flat rate for the calling plan. Each attendee would dial a traditional phone number and incur individual toll charges per minute. For example, if the phone number is a New York City phone number and some of your participants are located outside of the local calling area, those participants will incur toll charges for the call. Local participants will not.

The Benefits of an 800 Conference Call
Because of the likelihood that some attendees will incur toll charges when using a local conference call line, many companies opt for an 800 conference call. With low per minute rates, the cost of the call is generally manageable and there’s no concern about imposing upon any participants. When the call involves employees, the company would pay for access to the conference regardless via branch office and mobile phone bills. By going toll free, the call’s charges are centralized and predictable. When the call involves customers or VIPs, going with an 800 conference call number ensures that customers and other important attendees do not have to pay to participate.

The Benefits of a Toll Conference Call Line
While an 800 conference call has its benefits, there are some occasions where it makes sense to go with a traditional conference call line. For example, if all participants are located in the same calling area, toll free access isn’t necessarily needed. In addition, many callers are now on calling plans with unlimited long distance or more minutes than they regularly use, making toll charges less of a burden than ever. In these situations, it makes sense to use a flat rate conference calling plan where you can make high volume, low cost conference calls and spread the cost of the call amongst the attendees.

Both an 800 conference call and a traditional toll call have their advantages under certain circumstances. Best of all, both types of calls are more affordable than ever., a conference call line provider, offers both toll free and unlimited flat rate conference calling plans. With low per minute rates, an 800 conference call is one of the most affordable ways to bring people together. Unlimited, flat rate conference calling plans allow for price certainty and as many calls as you need each month. No matter which plan is right for you, AIT offers pay-as-you-go plans with no long-term commitment.

Toll Free number ? Factors to Consider in Getting a Toll Free Number

Toll Free number ? Factors to Consider in Getting a Toll Free Number

Communication is vital to increase harmony, understanding and quality of services and relationships in a workplace and at home. Imagine if people can make unlimited calls because they don’t have to worry about paying for it. After all, everyone is somewhat attracted to free stuff.

In the business industry, providing free communication for clients to can be availed through a 1-800 number, otherwise known as a toll free number. The specialized number allows customer to call the company or representatives of the company at no cost to them. Instead, all charges will be billed to the company being called. This simple strategy alone establishes a sense of professionalism, stability and responsibility for the company itself.

However, obtaining a toll free number has factors that must be considered to enable a company to dwell in its benefits. Otherwise, the company may fail to thrive in the advantages and instead, lose to the piling amount of expenses driven by toll free numbers.


First and foremost, the company must estimate the amount of call volume. However optimistic the company sees their future, they must be realistic. Companies must consider this because only after will they be able to estimate expenses and canvass for prices, rates and packages that are appropriate to their call volumes.

Toll free numbers also come with features that are sometimes free, sometimes with additional fees. In subscribing to a toll free number, the company must consider which features will benefit their functions and which will not be needed. This is to avoid any unnecessary expenses that may eventually hurt the company. Most 1-800 numbers may come with a multitude of additional features such as unlimited extensions, conference calling, and even an answering service. These features greatly depend on the business and current consumer rate.

Selecting a reliable service provider is an essential factor to attaining a toll free number. Once the company has a general idea of what their business needs, they can study the different provider rates and packages to find the best and most appropriate plan for the size and type of business the company runs. 

The last but not the least factor to consider is the financial capacity and the state of the company. Is it the right time for a toll free number? Can the company carry out the expenses? Has the company done enough research to ensure at least a 60% successful rate for the results of having a toll free number? Sometimes, a step too early for a business may eventually be the wrong step.

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Custom Toll Free is the national leader in the field of consumer awareness and marketing by way of vanity toll free telephone numbers.Hundreds of thousands of dollars worth of merchandise, machines and contracts could easily be liquidated for little return, but the toll free number would maintain strong value in the market. The toll free telephone number is clearly the vital link between a company and its customers. Check out for more details.